We are working on a journey and we'd want to do something like if a person replies to an email, he/she will exit the journey. But if the person makes an engagement, he/she will continue with the journey. Is that even possible? If so, how?


You can set up triggered email as a Thank You email in Reply Mail Management for when the subscriber replies to the email. Then query that TriggeredSendCustomerKey in the _Sent data view to see if they were sent that message and update your Journey DE. Use that as a decision split in your journey.

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