I have Reset Password email template with merge fields. When I test it from the org (clicking Send Test and Verify Merge Fields) the fields are populated. It works fine.
But, when the community users reset their passwords the email comes with one empty merge field, which is Custom field on User obj. Other standard merge fields are populated.
Here is the template:
<body>
<table>
<tr>
<td>
<p>{!$Label.TRAXEE_Hi} {!Receiving_User.FirstName},</p>
<p>{!$Label.TRAXEE_Forgot_Password}? {!$Label.TRAXEE_Reset_Explanation}</p>
<p><a href="{!Community_Url}" target="_blank">{!$Label.TRAXEE_Click_Here}</a> {!$Label.TRAXEE_Reset_Password}</p>
<p>{!$Label.TRAXEE_Email_Address}: {!Receiving_User.Username} </p>
<p>{!$Label.TRAXEE_BestRegards}<br>TRAXEE</p>
</td>
</tr>
<tr>
<td>
<p>WABCO TRAXEE</b><br /> {!Receiving_User.TRAXEE_Support__c} - <a href="http://www.wabco-traxee.com" target="_blank">www.wabco-traxee.com</a></p>
</td>
</tr>
</table>
</body>
Custom field {!Receiving_User.TRAXEE_Support__c} is empty. And standard field {!Receiving_User.Username} is populated.
TRAXEE_Support__c is Editable for Community Profile.
Did anyone faced similar issues?
