How to create Knowledge Article in Salesforce using REST API

Question

In response to the question : Create Salesforce KB article using API

I used the curl call that is provided and I run into the below error :

[
    {
        "message": "entity type cannot be inserted: FAQ",
        "errorCode": "CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY",
        "fields": []
    } 
]

My request in Postman is :

POST https://na1.salesforce.com/services/data/v45.0/sobjects/FAQ__kav

Headers Authorization : Bearer Content-Type : application/json

Body { "summary" : "This is a test KB article" }

Appreciate if anyone could point me in the right direction. Thanks a lot.

Answer 1

I was able to find the solution using the WorkBench tool provided by Salesforce : https://workbench.developerforce.com/

To create an Article, you would need to pass the articleType with the suffix __kav as shown below :

POST /services/data/v45.0/sobjects/Support_Community__kav

Body: ( mandatory parameters -> summary,title,urlName )

{
 "summary":"Summary for the Article",
 "title":"Title",
 "urlName":"Url Name fo Testing"
}

Note: Support_Community is the ArticleType for the article you are creating.