as an agent I need to see the tickets I managed (the owner is me) and also the new tickets (other owner). I tried to filter in the lists of views but it doesn't allow me to do what I want. Any suggestion?. Thanks.

  • 1
    First of all, are the cases generally shared across all users in your org? What is the sharing rules for the cases? Also, can you share screenshots of the filter if the sharing is public? – apple123 Apr 9 '19 at 15:32
  • There is no sharing rule yet and the cases have a record type. – JScript Apr 9 '19 at 16:59
  • can you share screenshot of the filter? – apple123 Apr 9 '19 at 17:46

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