This seems basic but I cannot figure out how to do this. Here are my requirements:
- When a User submits a developer issue case, the case gets assigned to the developer issue queue (Complete. done by process builder)
- The User should be able to view all developer issues in a list view (Created Sharing Rule to see all developer issue cases - done)
- The User should be able to view their own cases in a list view
Point 3 is where I need help. Our OWD for Case is Private/Private. So when the Case Owner changes to the Queue, the user is no longer able to see their cases. There has to be a way for the case creator to see their cases, even if the Owner is now a queue?
This all happens on a Community page if that's important. Everyone accessing the page is an internal user.