I want to retrieve/update the custom object which is on the connected sales cloud org.

For that, I'm used the Ampscript 'RetrieveSalesforceObjects()' and 'UpdateSingleSalesforceObject()' methods but the are not working,

Set @ParticipantId = RetrieveSalesforceObjects('Participant', 'ParticipantID', 'Id', '=','aN4*******8j')

UpdateSingleSalesforceObject('Event Participant',@ParticipantId,'Opt Out','true')

But when I tried these methods on the standard object to update/retrieve they are working fine.

I'm not getting, where exactly the problem is? Is there anything related to the object permissions?

1 Answer 1


You should use the API names of the objects you want to retrieve/update. Hence your AmpScript calls should be:

Set @ParticipantId = RetrieveSalesforceObjects('Participant__c', 'ParticipantID', 'Id', '=','aN4*******8j')
UpdateSingleSalesforceObject('Event_Participant__c',@ParticipantId,'Opt Out','true')

Please do verify the naming by logging into Sales Cloud, and viewing the object properties there.

  • Thank you @Lukas for the response, Yes I'll verify the names, also for a field name we need to use the API name? Apr 4, 2019 at 11:33
  • Yes - the same applies for fields Apr 4, 2019 at 11:33
  • 1
    Okay-I've tried by using the API names and it's worked. Thank you once again @Lukas Apr 4, 2019 at 11:41

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