I have a contact form on our website that is generating an email to firstname.lastname@example.org. We are setting the from email address to email@example.com and the reply-to email address to the customer's address inputed in the form.
The is creating an issue as emails are forwarded to Salesforce using email to case and all incoming emails are bound to the contact with the email address "firstname.lastname@example.org" instead of the customer's actual email address which is the reply-to address.
Is it possible to have the contact be created from the reply-to address instead of the from address? This will ensure each customer receives their own contact record.
It's not possible to change the from address on the web form to the customer's email address as we do not have permission to send from that email address.