Need to restrict by creating cases for a few profile users. The new button should not be visible or hide for a particular profile user in lightning experience. How to do this? Is there any configuration change or can we do it by overriding New Button?

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  • Do you want the access in Classic? Apr 3, 2019 at 11:06
  • No. In Classic also we no need access
    – chris
    Apr 3, 2019 at 11:07

1 Answer 1


In the user's profile, remove the Create access for Case object and system will automatically hide it.

Edit based on comments:

Since, the button cannot be restricted based on profiles, so better to handle that with validation rule so, only specific profiles can create cases and others not.

  • @Boral, I have tried this, but few functionalities are breaking through code as we have lots of Apex classes on CASE object. Any other idea please?
    – chris
    Apr 3, 2019 at 11:09

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