1

I am trying to insert a case in apex and set the owner to a specific user id.

However active assignment rules are rerouting the case.

In apex, how would I disable the use of active assignment rules upon insert as you can on the default case creation.

In the case history I can see the owner is going to the user id I set, but the assignment rule changes it on creation.

activeCase.OwnerId = createCaseOwnerId;
insert activeCase;

enter image description here

2

You have to disable the case assignment while inserting. You can do that using DMLOptions.

Database.DMLOptions dmo = new Database.DMLOptions();
dmo.assignmentRuleHeader.useDefaultRule= false;

activeCase.OwnerId = createCaseOwnerId;
activeCase.setOptions(dmo);
insert activeCase;
  • Thanks, I saw this in a trigger example and mistakenly thought it was trigger specific. – S.B. Apr 2 at 14:33

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