Our Mac users are experiencing an issue with 'Search' option missing in Outlook plugin. And when they drill down on record, even 'Log' button is missing. But 'Log Email' button is enabled on home page. it's weird and I don't see anyone facing this issue in SF communities. I removed and reinstalled the Add-ins and no luck. please help.
I found the solution. It is caused by Outlook Versions above 16.22. For the solution you need to upgrade Outlook on Mac to at least 16.24 which at the moment is only possible through the Office Inside Update Program.
The article offers some solutions https://success.salesforce.com/answers?id=9063A000000paajQAA