We are using live chat feature and in chat buttons and invitations settings when the 'Routing type' field is set to 'omni-channel queues' I need a case to be created,associated to Live chat transcript and displayed on the console as a subtab.

This feature is working when 'Routing type' field is set to 'Most available' .

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.