I have implemented the following:o 2 Super Agents in queue. Each agent can take 2 chats and then 5 people can wait in line behind the 4 active chatters until the message displays that we’re offline.
But client needs this as the next step; C
o 2 Super Agents and 2 agents in queue. Each Super agent can take 2 chats and each agent can take 1 chat and then 5 people can wait in line behind the 6 active chatters until the message displays that we’re offline.
o 2 Super Agents, 2 agents, and 2 on-call agents in queue. Distribute chats to the Super Agent and Agent first to fill up their maximum chats. Thus, once we have 6 chats going, now start to distribute additional chats to the On-Call Agents until their capacity is full. Then start the waiting queue.
Should this be achieved using flow? or there is another workaround?