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I'd like to create a trigger that fires every time a user, either internal or an external community user, comments on a case. Here is my comment

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I do know that the CaseFeed object is used because when I do this SOQL, SELECT Id, CommentCount, Body FROM CaseFeed, this is the result.

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It looks like I'll be able to create a trigger on the CaseFeed object, but I'd also like to create a trigger on the comments of a case feed. I can't find what that object is. I thought it could be the CaseComment object, but when I do a SOQL on that object, nothing is return. SELECT Id, CommentBody FROM CaseComment

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Which object is used for the comments on a Case Feed record?

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CaseComment is the classic "Case Comment" object, not related to feed items at all. You're looking for FeedComment, which contains comments on feed items.

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  • IMO, the sObject names are not intuitive 😅
    – Tyler Zika
    Mar 16, 2019 at 3:00
  • @TylerZika That's because of historical reasons--Chatter is newer than cases. If they'd all been designed at the same time, it would probably be a different story.
    – sfdcfox
    Mar 16, 2019 at 3:01

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