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I have a working Live Agent pre-chat, using the snap-in on my website. I want to create a cookie that will hold the visitor's email address that they enter in the pre-chat form but I am unable to access the 'Email' form value generated by the Snap-in. Is it possible to access the form input?

I have tried: embedded_svc.addEventHandler("onChatRequestSuccess", function(data) { var name = document.getElementById("liveagent.prechat.FirstName").value; }

Thank you for any advice...

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