how to remove default subject value “Call” from log a call button from activity history?

Question

I want to remove the default subject value "Call" from the 'log a call' page from activity history section on case page. Could it be possible? Thank you.

Thanks, Anitha

Answer 1

In the Task recordtype (if you have any recordtype), choose Subject field and remove Call from Selected Values as follows:

Answer 2

If you are using this functionaliy in classic, then you can create new List button by using url hack. We can set the subject to blank by using following steps - When click on log a call button -> url would be like below if I clicked from Contact record -

baseURL/00T/e?title=Call&who_id=0036F000032eoFm&followup=1&tsk5=Call&retURL=%2F0036F000032eoFm

So Just create new button and set blank value to tsk5 attribute in url. Go to Buttons, Links, and Actions of Task - > New Button or Link - > Select List Button as radio type ->

baseUrl+'00T/e?title=Call&who_id='+parentRecordId+'&followup=1&tsk5=&retURL=%2F+ParentRecordId'