Does anyone know if there is a way of restricting which users show in the drop down list if you select this option?

We have a client who has 70 users, but only 12 of those are approvers.

I would have guessed there'd be a tick box to set the user, profile, or permission set as being an approver, but I cannot see where it would be


Salesforce doesn't filter on user lookup, so all the users in the org can be selected. Since there are 12 of those are approvers. So either you can create a queue with those users or it will be truely submitter's discretion which approver he/she will choose.


  • A queue would mean it would be sent to all users within the queue doesn't it? – Ben Morton Mar 14 '19 at 13:02
  • Yes, for queue it will go all the users in the queue for approval, otherwise, user has to choose who is the person can approve the request – Santanu Boral Mar 14 '19 at 13:12

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