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In Classic, a Visualforce page or an SObject displayed using layouts could have help information associated with it, accessed through the top right corner of the page. We used a zipped static resource included in the product accessed through small Visualforce pages: had its drawbacks but did ensure that the help content was kept fairly private (i.e. not visible on a public server).

For Lightning Experience, Spring '19 has introduced the ability to Add Custom Resources to the Refreshed Lightning Experience Help Menu which looks good at first sight. But it does appear to be one fixed set of references to external public URLs so:

  • no app-specific context available
  • no ability to present content from within the org, only public content from the internet
  • only one set of up to 15 links possible all local information and all app-specific information has to share that

Is my understanding correct?

Are there any better ways to provide help links?

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  1. no app-specific context available

Yes, We do not have control of the resources based on the app.

  1. no ability to present content from within the org, only public
    content from the internet

If I have understood your question correctly, You can use URL like these:- https://mypre-release-dev-ed.lightning.force.com/lightning/page/home. For your scenario, you can use a visualforce page URL

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  1. only one set of up to 15 links possible all local information and all app-specific information has to share that

Yes, You will have the ability to add only 15 URLs to the custom help menu

Note:- There is a standard component called Rich text available in Lightning App builder. You can use it as a help guide for the end users on the Lightning Page layout wherever you want and of course set the component visibility.

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  • Very helpful Sanket - thanks! I'd somewhat dismissed a URL that points into the org when I was thinking this might be packageable, but it is pretty clear it makes no sense to package it. – Keith C Mar 13 '19 at 11:40

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