Is it possible to create a field on the case object that has a value of the number of emails a case has? With that, i want to create a field that gets populated when the count 3 (as in when an agent manually responds to a case (1st email is user submitting case, 2nd is case auto response, 3rd is the agent manually emailing out)
1 Answer
As Email Message is not Master-Detail from Case, you have two options:
- Create a Process Builder to count and create your rule
- Code a trigger to count.
My suggestion, is using a Process Builder.
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yes - also github which is where many get this (there's an auto-deploy button on the github page)– cropredyMar 12, 2019 at 14:14