is it possible to auto-populate a lookup field without saving the case record type? (without code/via config)


Case Record Type.

-User uses lookup field 'Client Product' to select a product. -Upon selection and without saving, a Picklist Field called 'Case Product' auto populates XYZ Value depending on what the user selected as the 'Client Product'. -('Case Product' is a global value set.)


1 Answer 1


No, it's not possible. Workflow and Process Builder only triggers on a successful save. You would necessarily need to write code. Picklist values can only depend on other picklist values and checkbox fields.

  • That's what I thought, Thanks Fox.
    – Mr.Smith
    Mar 8, 2019 at 12:32

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .