I want two different bots to appear based on an end user's region/IP address. For example, if someone was in the UK, I'd have my UK Bot interact with the person. However, if someone was in the US and they interacted with our Live Agent/Web Chat, then the US Bot would interact.

What's the best way to do this? I figured IP address but I'm not sure how to make this happen based on region though. Any suggestions?

I've tried to find a solution for this all over the place but it's hard since Einstein is a fairly new product.

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