I set up email-to-case and create a process that's triggered when only when a case is created. The process sends an email alert to the person submitting the case. If I create a case manually, the process is triggered but if a case is created from email-to-case, the process is not triggered. I even tried with process that gets triggered when case is created or edited. But that didn't trigger the process as well when case is created from email-to-case. I only see the logs in the debug logs if the case was created manually. In case of the 'case' being created from email-to-case, there is no log. Any help ASAP?
Not sure, it might solve the issue, but try this approach.
During case creation, create a workflow field update (let's say
status = 'Created'). In the field update configuration, be sure to choose "Re-evaluate Workflow Rules after Field Change" checkbox.
Based on that field update
status='Created', fire the process.
It should work.