2

Recently I have been setting up a few automations to ensure proper synchronization of different fields from Sales Cloud to attribute fields in Marketing Cloud.

I also wanted to set up an automation to synch Email Opt Outs.

According to the documentation:

Enabling the Email Opt Out field only in Sales or Service Cloud does not synchronize the subscriber status in the Marketing Cloud. Always click Marketing Cloud Unsubscribe on the record (https://help.salesforce.com/articleView?id=mc_co_unsubscribes.htm&type=5)

While I was testing, I found that the status of a subscriber was synching instantly and correctly when the Email Opt Out field was checked, even though I haven't set up any automation for this yet. In Sales Cloud we are using the HasOptedOutOfEmail field and it gets correctly reflected in All Subscribers list.

Has there been an update recently, or am I missing a piece of puzzle here?

Thanks!

1

It's part of Marketing Cloud connect feature....Whenever you update the change in 'HasOptedOutOfEmail' it will automatically update in All-subscriber list.

  • 1
    Hi razor - accodring to the official documentation, it is not: help.salesforce.com/… - do you have any links confirming this? – CodeRage Feb 28 at 14:11
  • 1
    It's on the same link which you have posted.help.salesforce.com/… status of a subscriber changes from Active to Unsubscribed in Marketing Cloud and the Email Opt Out field is enabled in Sales or Service Cloud when any of the following occurs: A subscriber clicks the Unsubscribe link in an email or the profile center. You click Marketing Cloud Unsubscribe on a contact, lead, or person account record in Sales or Service Cloud." – razor Feb 28 at 14:15
  • we don't use "Marketing Cloud Unsubscribe", we use the standard "Email Opt Out" field – CodeRage Feb 28 at 14:27
  • please see this as a reference: salesforce.stackexchange.com/questions/172556/… – CodeRage Feb 28 at 14:29
  • Yes It comes as part of that, so when you click on 'Marketing Cloud Un-subscribe' it also marked as 'Checked' in Email Opt out field and also updates in 'All-subscriber list' in SFMC. Similarly...If you make change in Email Opt out field it will also update 'All-subscriber' list. – razor Feb 28 at 14:30

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.