3

I'm getting a successful response (202 code with empty response body), but my email neither sends nor looks to be queued.

POST to https://www.exacttargetapis.com/messaging/v1/messageDefinitionSends/key:expenseit_test_triggered_send/send?access_token=[token]

with headers:

  • Authorization: Bearer [token]
  • Content-Type: application/json

and payload:

{
    "From": {
        "Address": "[email protected]", 
        "Name": "Sender"
    }, 
    "To": {
        "Address": "[email protected]", 
        "ContactAttributes": {
            "SubscriberAttributes": {
                "City": "Seatle", 
                "State": "WA"
            }
        }
    }
}

Am I mis-using the endpoint? Is there another endpoint that I should use to verify the status of this message?

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2
  • You just receive an Id in the response body for successful Api calls. Your request looks OK. Can you try adding: "Options": { "RequestType": "SYNC" } at the same level as From and To.
    – Mike
    Aug 8, 2018 at 14:06
  • Please check that Test, Proof or Draft are not in subject or preheader, check if FROM(Address here): is a valid user in marketing cloud. check the structure that @Mac wrote that is correct for POSTMAN test(check if the suscriber already exists in marketing cloud too).
    – Guillermo Owen Kank
    Feb 9, 2021 at 20:17

2 Answers 2

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1

SubscriberKey is a required property. If there is not a unique ID that is being used for subscribers, then just pass the same value you are passing for Address.

{
    "From": {
        "Address": "[email protected]", 
        "Name": "Sender"
    }, 
    "To": {
        "Address": "[email protected]", 
        "SubscriberKey": "[email protected]", 
        "ContactAttributes": {
            "SubscriberAttributes": {
                "City": "Seatle", 
                "State": "WA"
            }
        }
    }
}
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6
  • I get the same results with and without the SubscriberKey
    – Brian Lund
    Jan 28, 2014 at 0:20
  • Any required attributes in the account that aren't being passed in the request?
    – Mac
    Jan 28, 2014 at 1:52
  • I thought SubscriberKey was optional? Should the docs get updated?
    – Kelly J Andrews
    Jan 28, 2014 at 13:32
  • How would I tell which attributes are required? And the documentation does indicate that SubscriberKey is optional.
    – Brian Lund
    Jan 28, 2014 at 17:08
  • 1
    @KellyJAndrews Looks like the documentation was wrong, it is now correct.
    – Mac
    Jan 28, 2014 at 20:17
0

We just ran into this issue as well. The solution to our problem was actually quite simple, but not obvious. We had to select the template in the admin and hit the "Start/Restart" button. ExactTarget may want to consider throwing a more useful error message here.

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