I have created a new sandbox from production in my org. The sandbox is ready and when I am trying to login using test.salesforce.com, it says that it has sent a verification to the email address but that email address has *********.com.invalid at the end and I did not get any email with verification code.

Can you please help me why this happens and please provide me a solution for login issue into my SandBox.

Thanks in Advance

  • If you refreshed the sandbox, your email wouldn't contain the suffix. If not, then you need to ask the admin who refreshed the sandbox to reset your email.
    – Jayant Das
    Feb 21, 2019 at 22:23
  • It is not refreshed, it is created very newly.
    – Bharadwaj
    Feb 21, 2019 at 22:25

1 Answer 1


This is from help documentation for Create a Sandbox:

When your sandbox is ready for use, you receive a notification email that your sandbox has completed copying.

To access your sandbox, click the link in the notification email. Users can log in to the sandbox at https://test.salesforce.com by appending .sandbox_name to their Salesforce usernames. For example, if a username for a production org is [email protected], and the sandbox is named test the modified username to log in to the sandbox is [email protected].

Salesforce automatically changes sandbox usernames, but not passwords.

If you created the sandbox, then you should have received that email. If not, then check with the administrator who created the sandbox to reset your email in the new sandbox.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .