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I have a journey in Marketing Cloud which basically sends an email (with an Email activity) and afterwards updates some fields of the campaign member in Sales Cloud (with a Campaign Member activity). I need to prevent the campaign member from being updated in Sales Cloud if the email has not been actually sent for whatever reason (because it is in a suppression list, it is bounced, it is globally unsubscribed...)

How can I check that to make some decisions within the journey based on that?

Thanks.

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I would use a query on _Sent Data View (link) + Journey Activity Data view (link), all joined with your journey's data entry on Subscriber Key.

You can then use the target data extension in a decision split: - Subscriber Key IS NOT NULL -> means the contact did receive the email. - Otherwise, he did not receive the email.

  • Thanks for your reply Rachid. Then I have another question. To check this target data extension in a decision split, I need to link it to the Contact Builder, right? If that's the case, how should I link it? I mean, if the Subscriber Key can be NULL, which field should I use to link it with the Contact Key so I can find it from the journey? Thanks a lot. – Laura Mar 6 at 14:01
  • Yes, you should link it in Contact Builder with the Suscriber Key. You will use the fact that a Subscriber Key is not in the Data Extension as sign that the contact did not receive the email. – Rachid Mamai Mar 6 at 14:34

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