I have created Journey with data extension as entry source and which updates Contacts and Custom object records , using values from data extension, however i do not see contacts entering in journey after i scheduled the JB it says 0 contacts evaluated, 0 entered Journey. any Leads highly appreciated.

  • Some more details around this- Entry Data Extension is populated with 5 records. Created Journey and use this Data Extension as Entry. Set to “New Records Only, on first run, read All Records” Activate Journey and schedule to Run. Journey runs but 5 records are not injected. NOTE: This journey does not send email, it updates Sales Cloud records. Are there specific requirements for Entry Data Extension to get new subscribers injected? Does it need subscriber key? Does it need primary key? Our subscriber key is Contact Id. – Rich kay Feb 21 at 16:53
  • Is your data extension have a SUBSCRIBER RELATIONSHIP? Is contact id the primary key? – Tom Callahan Feb 22 at 5:53
  • Yes , it has subscriber relationship, contactid is not the primary key. however i tried to make another ID field as Primary , and it still did not worked. – Rich kay Feb 22 at 18:11

Check the Journey Settings and Contact Entry. If you have the settings on No re-entry then the contacts will not enter back into the journey.

Journey Settings

Journey Builder has what is called a "high water mark." The data extension you are using may not be detecting new rows because new data was not added to the data extensions.

The high water mark tracks the last event processed for the event source data extensions. Only records above this high water mark will be processed and records below this high water mark will be ignored.

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