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my team and I want to capture the exact time when a Service Appointment Status changes in order to build metrics around this. So far this are the statuses that I have: Schedules, Responded, Dispatched, InSite and Complete. Should I create an object and redirect the time stamps to it? Looking for ideas on how to build this process correctly.

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    Should I create an object and redirect the time stamps to it? This solution that gives you flexibility and granularity if needed. STandard SF has Case Historical Values that you can report. help.salesforce.com/… – Pranay Jaiswal Feb 18 at 18:35

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