I had an image in a rich text field in my Community. I was able to access the image file on the internet via the image's URL. I deleted the Asset File. However, it is still downloading when I access its URL. I want to get rid of it completely. What am I missing?

  • It could be a caching issue. Try deleting your local cache/temp files and see if it works. – Jayant Das Feb 16 at 18:14
  • Do you mean to do it on the server? I am not sure how. – Michele Kleinhomer Feb 16 at 18:14
  • I mean local browser cache and temp downloaded files (if in window) – Jayant Das Feb 16 at 18:16
  • I just deleted my cookies & cache. The file is still accessible. I emptied the recycle bin where I was able to see the file. Is it possible Salesforce stores the files on a different server & there will be a delay to see the file deleted everywhere. This is a pretty big deal for us. The URL I am using that is still finding the file is... domainname/file-asset/filename?v=1 – Michele Kleinhomer Feb 16 at 18:21
  • I just used Data Loader to export the list of asset files. The file(s) I deleted are not showing in the export. It is as if I deleted them. I don't understand why I can still access them via the URLs. – Michele Kleinhomer Feb 16 at 18:25

After a few days this problem resolved itself. It seems like the asset files were likely cached on multiple Salesforce servers & it took time for everything to sync. Salesforce technical support couldn't confirm this but had no other explanation.

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