Service Setup option is not visible in lightning experience. I have logged in via system admin profile and checked but the option isn’t coming.

  • It is available you might missing some permission. help.salesforce.com/… Commented Feb 16, 2019 at 7:33
  • Is it service cloud you have licenses for?
    – n34_panda
    Commented Feb 16, 2019 at 10:04
  • @n34_panda The user I’m trying to test with is a service cloud user
    – david raj
    Commented Feb 16, 2019 at 10:17
  • Are you trying to add it to an App? Hmm, the user has service cloud user checked and the setting highlighted by rusher?
    – n34_panda
    Commented Feb 16, 2019 at 10:20
  • @n34_panda yeah according to salesforce documentation Customise Application System Permission on profile and service cloud user permission on the user would give access to service setup but nothing is working out
    – david raj
    Commented Feb 16, 2019 at 10:22

1 Answer 1


I created a new Dev org and Service Setup is available in the org. Looks like it's not available for old orgs.

When I edit a Console App in newly created org, I can see Setup Experience setting under App options. This setting is also missing in old org.

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