All emails are being sent with the right Email Template except the Change Password email in the case when the user used forgot password link 5 times. SF blocks the user and sends the email that the user is blocked for 24 hours.
I set Custom Email Template for Change Password Email (see 1 pic) but it is not being sent. I checked the standard template Communities: User Lockout Email but there is different content. And our Custom User Lockout Email also has different content.
So, I cannot understand which Email Template it is. Here is Custom Reset Password content that must be sent instead of first one:
Hi test, We have recently received a request to reset your TRAXEE password. We cannot reset your password as you attempted to reset your password too many times within the last 24 hours. Please try again later. If you did not request a password reset, please contact WABCO or reply to this email. Best Regards, WABCO
Any help will be appreciated.