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We have a Community with Customer Service template. There are Custom Templates for Emails like Welcome, Forgot/Change Password, etc. Please check the image below. enter image description here

All emails are being sent with the right Email Template except the Change Password email in the case when the user used forgot password link 5 times. SF blocks the user and sends the email that the user is blocked for 24 hours. enter image description here

I set Custom Email Template for Change Password Email (see 1 pic) but it is not being sent. I checked the standard template Communities: User Lockout Email but there is different content. And our Custom User Lockout Email also has different content.

So, I cannot understand which Email Template it is. Here is Custom Reset Password content that must be sent instead of first one:

Hi test, We have recently received a request to reset your TRAXEE password. We cannot reset your password as you attempted to reset your password too many times within the last 24 hours. Please try again later. If you did not request a password reset, please contact WABCO or reply to this email. Best Regards, WABCO

Any help will be appreciated.

  • Just to clarify, are you saying that when User clicked Forgot Password link, you expect them to receive the Email with the template as configured in the Change Password? – Jayant Das Feb 14 at 17:05
  • @JayantDas, I expect to receive that email when the user clicked Forgot Password link 5 times. I expect it will send Change Password which is Reset Password template. – m_konyk Feb 15 at 7:13

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