I have implemented the functionality defined here: https://help.salesforce.com/articleView?id=omnichannel_skills_based_routing_setup.htm&type=5

By default my service channel is LiveAgent. So, I have modified my apex class accordingly.

I am facing two problems: - Button showing offline when more than one skill is selected whereas agent is online. - Chats are not routing to agent even when single skill is selected.


Skill-based routing is not supported for Object LiveChatTranscript, that is used by Live Agent


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