0

I am working in Avaya CTI - Salesforce integration. I am following some documents. I have followed the steps but 1 place I found to import [ Salesforce Call Centers can be created by importing and configuring the Call Center Definition (CCD) XML file into Salesforce. ]. This file is not present in that document. I have used other document of Avaya - SFDC configuration and found that XML file and followed the remaining steps. After installing this I can not see the dialpad on the screen. Some pop up is coming with error. please find below. enter image description here

Please let me know which XML file I should follow for these steps.

Please Help!

closed as unclear what you're asking by David Reed, Reshma, Markus Slabina, Derek F, glls Feb 14 at 15:04

Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.

Browse other questions tagged or ask your own question.