I am working in Avaya CTI - Salesforce integration. I am following some documents. I have followed the steps but 1 place I found to import [ Salesforce Call Centers can be created by importing and configuring the Call Center Definition (CCD) XML file into Salesforce. ]. This file is not present in that document. I have used other document of Avaya - SFDC configuration and found that XML file and followed the remaining steps. After installing this I can not see the dialpad on the screen. Some pop up is coming with error. please find below. enter image description here

Please let me know which XML file I should follow for these steps.

Please Help!

closed as unclear what you're asking by David Reed, Reshma, Markus Slabina, Derek F, glls Feb 14 at 15:04

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