I have set up Knowledge and a community page containing the Contact Support Form and Case Deflection components. However when typing in the form, no articles are suggested.
In the Knowledge Settings I have set Case Subject field to be one of the 'Case Fields Used to Find Suggested Articles' (plus Description which I think is searched by default). My community user can view articles when they are surfaced from the global search bar, so I don't think it's a profile permissions issue.
Can anyone suggest anything else I need to configure to get Case Deflection working?
EDIT: There was a typo originally which said 'no cases are suggested' rather than 'no articles'.