Has anyone had experience in requesting a Salesforce org be migrated from a different geographic instance to another?

Our org was setup a number of years ago (10+) by someone in our US office. Our US office is around 4 staff members. Our EU office has over 100 members of staff. As per the Improve performance and speed in Lightning Experience recommendations from Salesforce, it looks like it might be worth me asking them to move our org from a NA instance to an EU instance to improve performance for our primary user base.

Has anyone successfully managed to do/request this in the past? Is it best to go via support or our account manager?

  • 1
    While I haven't really seen or known about instance switches, but going through Account Manager will get you faster response (based on my experiences on SLA for other critical issues). – Jayant Das Feb 5 '19 at 14:42

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