0

I have created two custom list view in knowledge article Salesforce name 'Article Submitted for Approval' and 'Has customer requirement'.

Submit for approval and 'Has customer requirement ' has two checkbox field type which on article creation, user checked based on the needs.

In the list view I had just used one condition 'Submit for approval' equals true and similarly Has customer requirement equals true

Once any new article is creatd with this condition, the article doesn't turn up in the custom list views I created. But If i go-ahead and publish the article , then only it comes to my custom list views.

Why is that behaviour? In this case that we cant have any articles list view for draft article with custom condition.

Any Idea?

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.