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We have enabled the CC and as well BCC feature for all trigger sends for MyJD as well as John Deere BU’s. Now I want to test it. I did that but getting following message:

A problem occurred Updating the Triggered Send. Please contact Customer Service for additional information. Name : myJD_forgot_username_trigger External Key : 12345 Message : The email ID = 67891, contained 2 validation errors. Refer to the Triggered Send Email Validation error log, ID = 983040314.

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  • It means that there is an error in your emails logic. Should have nothing to do with BCC. Best bet is to do a send preview on the email using test data for more info on errors. Also I would verify that your TSD is using the most recent version of your email (publish changes)
    – Gortonington
    Jan 30, 2019 at 19:43
  • Thank you. CC/BCC field updated in Triggered Sends. Now, I want to validate/test if the emails are getting CC/bcc’ed or not. Need someone who is familiar with testing scenarios in Triggered Sends/Marketing Cloud. Thanks.!!
    – Samir Sayyad
    Feb 13, 2019 at 18:15
  • The error in your question has nothing to do with BCC/CC. Once you fix those errors in your email, you can run test sends of your TSD and verify that the BCC/CC are also receiving the emails.
    – Gortonington
    Feb 13, 2019 at 18:51

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