I have the Twilo Flex Call Center Adapter Open CTI installed into Salesforce.

I am System Admin and when I get calls the screen popping works (it opens records or search results).

When other users get calls the screen popping does not work.

Below are my screen pop settings:

enter image description here

Any ideas what might be causing it to not work for users?

1 Answer 1


This was fixed by right-clicking on the Chrome Reload button and selecting:

Empty Cache and Hard Reload

enter image description here

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