Is it possible to add an extra FTP user to your Marketing Cloud instance? I can't find this option within administration. We want to have multiple users due to security reasons.

Best regards,



Not by any standard means, as even the documentation on SFTP states the following:

Marketing Cloud allows one FTP user per MID.

Just in case you can check in with your SFMC Account Executive about this requirement, I wouldn't be surprised if they actually are able to create additional FTP accounts.

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    Yes, they previously offered multiple users, but no longer. It is a single ftp user per BU – Gortonington Jan 28 '19 at 12:15

There is indeed a single FTP user / BU limit, where MID is your user name. However you can still use an external SFTP as a file location, allowing multiple folders/accounts to be added to a single BU. You can do so, by following this guide.

You need to observe that file drop triggered automations don't support external SFTP locations, but require the file to be dropped on the Enhanced FTP. This is the single key drawback of this workaround.

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    This is a good workaround solution - what I do to get around the drawback is that when I drop a file to the external FTP, I then have the 3rd party program drop an empty file to the SFMC FTP to trigger the automation to run the import, etc. from the external one. – Gortonington Jan 28 '19 at 13:44

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