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Is there a way or workaround to send email individually to a user from a public group or queue?

My use case is I have a dynamic related list of users (dependent on the type of service that is impacted) that needs to be notify individually and not as a single email to the whole group. On the email alert, when I choose a public group or queue using workflow rules, the system sends the email to everyone in the TO section of the email header.

I tried doing a field update base on a record change and update email field on the parent object but it work only to send the email to the first user of the lists. Is there a way to do multiple field update from the list of users and send to each user individually? Is this possible using Visual Flow? I prefer this route as I am familiar with it.

Thank you all for your help.

  • To clarify, here are the steps I would like to accomplish via Process Builder, Flow, and Workflow rule: 1. Process Builder & Flow - iterate through a sobject collection variable of email addresses to do a field update to the email field trigger from a parent record change via Process Builder. 2. Workflow Rule - send the email to the individual using workflow rule and clear the email field. 3. Repeat step 1 and 2 until all email has been sent to each user of the list. – user34688 Jan 22 '19 at 15:40
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You can accomplish all of this via Process builder and flow, you don't need the workflow rule. Have process builder populate a variable in your auto launched flow. Populate your collection with the email list. Use a Send email element in your flow with the contact as a variable. Have it loop that send email element replacing the contact in each iteration.

Great Flow Guide https://www.youtube.com/watch?v=U8kSMxoiWyk&t=326s

| improve this answer | |
  • :D Happy to help! – Gabriel M Jan 23 '19 at 17:41

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