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We are looking for various solutions to expose lightning knowledge articles to external users (Like... PKB). There is an appexchange application available for Salesforce classic knowledge, but not for Lightning Knowledge. Is building my own custom solution only option available or any other options that I can explore?

Thanks, Ashok.

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  • You want knowledge articles in communites?
    – Pranay Jaiswal
    Jan 21, 2019 at 20:22
  • Hi @PranayJaiswal - Not in communities.
    – Ashok
    Jan 21, 2019 at 21:15
  • then where do you want to display your knowledge articles?
    – glls
    Jan 22, 2019 at 0:00

1 Answer 1

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This is the purpose of the Help Center Community template. There is no additional charge for this community as the cost of communities comes from logins. So, if it is public only there is no charge.

"The Help Center template offers a public-facing, self-service portal where guest users can search your knowledge base for answers to their questions."

https://help.salesforce.com/articleView?id=networks_help_center_template.htm&type=0

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