0

We are looking for various solutions to expose lightning knowledge articles to external users (Like... PKB). There is an appexchange application available for Salesforce classic knowledge, but not for Lightning Knowledge. Is building my own custom solution only option available or any other options that I can explore?

Thanks, Ashok.

  • You want knowledge articles in communites? – Pranay Jaiswal Jan 21 '19 at 20:22
  • Hi @PranayJaiswal - Not in communities. – Ashok Jan 21 '19 at 21:15
  • then where do you want to display your knowledge articles? – glls Jan 22 '19 at 0:00
2

This is the purpose of the Help Center Community template. There is no additional charge for this community as the cost of communities comes from logins. So, if it is public only there is no charge.

"The Help Center template offers a public-facing, self-service portal where guest users can search your knowledge base for answers to their questions."

https://help.salesforce.com/articleView?id=networks_help_center_template.htm&type=0

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.