I have a simple Product2 details component.


<aura:component implements="lightning:isUrlAddressable, flexipage:availableForAllPageTypes">

    <aura:handler name="init" value="{!this}" action="{!c.init}" />
    <aura:attribute name="productId" type="String" />

    <aura:if isTrue="{!not(empty(v.productId))}">

        <lightning:recordViewForm recordId="{!v.productId }" objectApiName="Product2">
            <lightning:outputField fieldName="Name" />


JavaScript Controller

init: function (cmp, event, helper) {
    let pageReference = cmp.get("v.pageReference");
    let productId = pageReference.state.c__productId;
    cmp.set("v.productId", productId);

It works when viewed via desktop, but does not load via mobile.

The <lightning:recordViewForm component support mobile and I've tested using the Account object and it worked:

<lightning:recordViewForm recordId="0010w000002HsJOAA0" objectApiName="Account">
    <lightning:outputField fieldName="Name" />

I also tried with a hardcoded Product2 Id and it didn't work on mobile, but did work when viewed on desktop.

<lightning:recordViewForm recordId="XXXXXXXXXXXXX" objectApiName="Product2">
    <lightning:outputField fieldName="Name" />

Why does it fail to work for Product2 on mobile?

Is it possible to get it to work, or should I just use a Apex Controller?

  • Do you have the right FLS on the required field?
    – Jayant Das
    Commented Jan 17, 2019 at 22:41
  • @JayantDas I assume so, because it works when viewed using a desktop browser. Or am I miss understanding something?
    – Robs
    Commented Jan 17, 2019 at 22:58
  • Oh yes, missed that part.
    – Jayant Das
    Commented Jan 17, 2019 at 23:00
  • I cannot see v.pageReference attribute on component markup. From where you are getting it? Commented Jan 18, 2019 at 3:36
  • @sanketkumar it comes from implements="lightning:isUrlAddressable
    – Robs
    Commented Jan 18, 2019 at 9:55

1 Answer 1


The problem is not with lightning component, it's with Salesforce 1 mobile App.

As I can see from these 2 Ideas, Product Object is not available in Salesforce 1 Mobile App, so your lightning:recordViewForm would respect that and won't load it on mobile.

Please upvote these 2 ideas for support



On digging deeper, it seems like the object who support quick action can only be supported on Mobile App


Workaround: Don't use Lightning Data services and use old lightning:input to show your data from product doing SOQL query in Apex.

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