lightning:recordViewForm will not load Product2 object on mobile

Question

I have a simple Product2 details component.

Component

<aura:component implements="lightning:isUrlAddressable, flexipage:availableForAllPageTypes">

    <aura:handler name="init" value="{!this}" action="{!c.init}" />
    <aura:attribute name="productId" type="String" />

    <aura:if isTrue="{!not(empty(v.productId))}">

        <lightning:recordViewForm recordId="{!v.productId }" objectApiName="Product2">
            <lightning:outputField fieldName="Name" />
        </lightning:recordViewForm>

    </aura:if>
</aura:component>

JavaScript Controller

init: function (cmp, event, helper) {
    let pageReference = cmp.get("v.pageReference");
    let productId = pageReference.state.c__productId;
    cmp.set("v.productId", productId);
}

It works when viewed via desktop, but does not load via mobile.

The <lightning:recordViewForm component support mobile and I've tested using the Account object and it worked:

<lightning:recordViewForm recordId="0010w000002HsJOAA0" objectApiName="Account">
    <lightning:outputField fieldName="Name" />
</lightning:recordViewForm>

I also tried with a hardcoded Product2 Id and it didn't work on mobile, but did work when viewed on desktop.

<lightning:recordViewForm recordId="XXXXXXXXXXXXX" objectApiName="Product2">
    <lightning:outputField fieldName="Name" />
</lightning:recordViewForm>

Why does it fail to work for Product2 on mobile?

Is it possible to get it to work, or should I just use a Apex Controller?

Answer 1

The problem is not with lightning component, it's with Salesforce 1 mobile App.

As I can see from these 2 Ideas, Product Object is not available in Salesforce 1 Mobile App, so your lightning:recordViewForm would respect that and won't load it on mobile.

Please upvote these 2 ideas for support

https://success.salesforce.com/ideaView?id=08730000000Dn0YAAS

https://success.salesforce.com/ideaView?id=08730000000kxxfAAA

On digging deeper, it seems like the object who support quick action can only be supported on Mobile App

https://help.salesforce.com/articleView?id=actions_overview_global.htm&type=5

Workaround: Don't use Lightning Data services and use old lightning:input to show your data from product doing SOQL query in Apex.