I'm working on a knowledge conversion from classic to lightning. I've migrated a small collection of article types to record types and enabled lightning knowledge. The problem I'm having is related to knowledge data categories - these don't appear when lightning experience is enabled, even when I try to create a new article I'm not given the option to assign it a data category. Doing the same thing in classic gives the option though. I'm finding it difficult to find a clear answer as to whether or not data categories work with lightning knowledge.
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1 Answer
You may need to edit and add 'Article Data Categories' component to knowledge record page.
Click down arrow near 'Expand All'. Edit and add data categories.
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Those options are greyed out for me, and I haven't been able to find out which permissions Im missing. do you know? May 20, 2021 at 10:49
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I found out. You can only edit data categories on draft articles, so make sure the article is a draft. May 20, 2021 at 10:58