I have created a custom report type - Account ( as primary object) and Activites as related object.

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But when i am adding coloum- email from activities, reports showing field blank in all records, despite all records has email field with value in activities in salesforce.. Please suggest. I am running as system Admin.

  • Does the user have access to the email field? – Sebastian Kessel Jan 11 at 18:22
  • Are you using Person Account? I wonder if the Email field it's a custom field or not. How did you add the Email field to your custom report type? Via lookup? – Rodrigo Jan 11 at 18:41
  • @SebastianKessel Yes user have access to that field. Thanks – David Mycka Jan 11 at 18:51
  • David, I'm not sure how you added the Email field to your report type, as Activities is "made up" of Tasks/Events. They both have an Email field. Is this Email field a custom one? – Rodrigo Jan 11 at 19:23
  • @Rodrigo, Thanks for quick reply. we have added one custom field to activity called email too. We have encrypted too the new field due to security. I wonder is it due to encryption that new Custom field is not showing any value on that record. Thanks – David Mycka Jan 11 at 20:34

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