This is mostly by way of information only.

Some of our user records in Sandbox have an issue that causes the error below:

It only affects the viewing of the user's page in the admin area, editing the record is possible.

An internal server error has occurred An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.

Thank you again for your patience and assistance. And thanks for using salesforce.com!

Error ID: 429448537-27451 (813506749)

1 Answer 1


This is an known issue at Salesforce and is currently being examined.

In my org it affects about 50% of my users.

My Case ID: #21283042

There are at least 3 cases with support on this issue.

  • 1
    Did you contact support? Could you include a case or issue number for other users to refer too if they encounter the same error & also need to contact support? Jan 11, 2019 at 18:38

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