My client is looking for a way to easily categorize accounts, contacts & cases by providing tags for them. I was hoping topics would be a good solution for this. There is however limited documentation on topics.
The main benefit I imaged is that the client is able to create these topics themselve and is able to see previously ones created with the auto-complete function.
Records with a topic are however not appearing in global search when I search on this specific topic. I know the relationship is stored in the TopicAssignment object. When I click on the topic on the record it will forward me to a chatter search.
Is there a way to make records searchable with topics?