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with the GDPR laws in place, it's important to have the possibility to remove contacts from Marketing Cloud. I'm trying to automate the process with existing tools and am looking for possible solutions.

Right now I'm trying to use the Remove() function from the Subscriber Object in the Core SSJ library:

<script runat="server">

    Platform.Load("Core","1");

    var subObj = Subscriber.Init("000-T-01-API-Delete");

    var status = subObj.Remove();

</script>

The contact was created manually in Mobile Connect and exists in All Contacts. Although the query completes without errors, the contact remains in the system.

Any idea how to fix the script to perform the deletion?

I am thinking this might not be the best approach since it would be a 1 by 1 deletion of contacts performed in a loop, but I don't see an option like the API allows to tell the system to delete contacts stored in a data extension.

Any advice or ideas how to automate this process would be greatly appreciated.

16

Updated March 2020 to accomodate for v2 authorisation and tenant specific endpoints.

Please see the example of how I use this for bulk deletion. You should use the REST API, using the DeleteByListReference endpoint. Here it works together with a sendable DE, and SSJS activity in Automation Studio:

<script runat=server>
Platform.Load("Core", "1");
//AUTHENTICATE
var url = 'https://[yoursubdomain].auth.marketingcloudapis.com/v2/token'; 
var contentType = 'application/json'; 
var payload = '{"grant_type": "client_credentials","client_id": "[YOURID]","client_secret": "[YOURSECRET]","account_id":"[YOURMID]"}'; 

var accessTokenResult = HTTP.Post(url, contentType, payload); 
var accessToken = Platform.Function.ParseJSON(accessTokenResult["Response"][0]).access_token;

if(accessToken !='')
//EXECUTE
{
try {
var deleteUrl = 'https://[yoursubdomain].rest.marketingcloudapis.com/contacts/v1/contacts/actions/delete?type=listReference';
var payload1 = '{"deleteOperationType": "ContactAndAttributes","targetList": {"listType": {"listTypeID": 3},"listKey": "[Data Extension External Key]"},"deleteListWhenCompleted": false,"deleteListContentsWhenCompleted": false}';
var headerNames = ["Authorization"];
var s1="Bearer ";
var headerValues = [s1.concat(accessToken)];
var result = HTTP.Post(deleteUrl, contentType, payload1, headerNames, headerValues);
} 
catch (ex) {
Write("Exception Error: " + Stringify(ex));
}
}
</script>

Remember to have the Data Extension created as sendable, and the only column required is the Subscriber Key. Also do ensure that Contact Deletion is enabled on your account. Here is how you do it.

| improve this answer | |
  • 2
    Lukas, I'm extremely grateful for this answer. It's really a great piece of code for someone like me that's just learning to use the API and scripts in Automation Studio. With proper deletion settings (suppression period set to 0) the contact is already gone from the system :) Thank you so much! – Rafał Wolsztyniak Jan 8 '19 at 13:46
  • 4
    Please find here a more detailed code with error handling by @adamspriggs gist.github.com/wvpv/… – zeljazouli Jan 8 '19 at 14:54
  • @zeljazouli, thank you for that link. The code looks great. – Rafał Wolsztyniak Jan 9 '19 at 8:35
  • @Lukas this is great. It ran successfully for me, but did not actually delete the contacts. Does it only work at the parent MID? – garek007 Oct 19 at 21:17
  • Yes, @garek007 - you need to run it in root BU. Also, it might take up to days or even weeks, depending on the volume of contacts and data extensions in your account – Lukas Lunow Oct 19 at 21:19

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