I'm using opencti and trying to create a call log at the end of the call.

All of the samples have the call log created as a 'task' but this doesn't actually make much sense (as its a log of a call not a task).

On the account screen there is a tab 'Log a Call'.

This appears to be the logical place to insert the call. How would I do this?

Am I mis-understanding the framework and does a Task somehow make sense?

1 Answer 1


Logged Calls are always Tasks. There's some special functionality and visual identification (particularly in the Lightning Experience) when a Task is identified as a Call. This is done by populating the TaskSubtype field with the string 'Call' at the time of creating the record.

That's what the Log a Call Quick Action does.

Note that TaskSubtype can only be populated at creation time. The field is not updateable.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .