I have an issue whereby which, if an employee changes the ownership of a case in our Service Console that it doesn't change queues. For example: I change ownership from client services to helpdesk queues, the case actually stays in client services queue but also gets opened in the help desk queue at the same time.
Any idea how to set this up? I have found a lot of documentation on how to set up queues, icons, actions, buttons, but no real documentation on how changing ownership should move from one queue to the other. As a result I am trying to automate the case management within our Service console.