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I am trying to render an email using the method: Messaging.renderemailtemplate(), by passing three parameters: templateId,whoId ( user ) ,whatId ( Custom Object ) from a Trigger.

The insertion of the custom record and calling the method: renderemailtemplate() happens in the same transaction, but I get the error:

System.EmailTemplateRenderException: UNKNOWN_EXCEPTION: java.lang.NullPointerException

Code:

public static void emailMethodName(Id templateId, sObject who, sObject what)
{
...
Messaging.SingleEmailMessage email = 
Messaging.renderStoredEmailTemplate(templateId,(Id)who.get('Id'), (Id)what.get('Id')); // I get the error in this line.
...
}

This method is called from a trigger handler Class in the after update context.

Any idea why this is happening ?

  • can you check all the fields referenced in the template are populated for that record? – Pranay Jaiswal Dec 26 '18 at 11:26
  • @PranayJaiswal , Yes I have put a debug statement just before the method call and indeed all the three values are set. – Saikat Deshmukh Dec 26 '18 at 12:02
  • Is it a Visualforce template? – David Reed Dec 26 '18 at 12:56
  • I have seen this happen when fields are null...can you populate them and try again? – Pranay Jaiswal Dec 26 '18 at 18:17
  • @DavidReed yes, it is a visualforce template – Saikat Deshmukh Dec 27 '18 at 5:33
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After having extensive discussion with Salesforce.com, the conclusion is that the method: Messaging.renderemailtemplate() rechecks, if the running user have at least Read Permission to the object being sent as a parameter. The error mentioned above is shown if the permission is not / cannot be configured.

  • Yes, I learned this myself as well, and this is a huge oversight on SF’s part! – number41 Dec 21 '19 at 5:03

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