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When the offline support is active in snap-ins setup and the user fill up the prechat form and finally click on submit, the message get displayed that case is created but in actual when I checked in the org, case is not getting created. Any help or suggestions will be appreciated.

  • You need to verify object level access ...also verify if any required field is not given in form...... – Ayub Dec 25 '18 at 5:28
  • Please check that web-to-case is active in your org or not? If not then please active it and then test it! – ViKaS PoDdAr Aug 13 at 12:40

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